Effective date: [add date]
Website: rodnoyugol.ru
Company / Data Controller: Rodnoy Ugol (hereinafter “we”, “us”, “our”)
Contact: support@rodnoyugol.ru

We respect your privacy and are committed to protecting your personal data. This Policy explains what data we collect, how we use it, the legal bases, and your rights.

1) What data we collect

We collect the minimum data necessary to provide our services:

• Account & Contact Data – name, email, phone (if provided), shipping/billing address.

• Order Data – products purchased, order ID, delivery method, payment status.

• Payment Data – processed securely by our payment providers (we do not store full card details).

• Delivery Data – recipient name, address, tracking number and carrier information.

• Communications – messages sent via contact forms, email, WhatsApp or social media.

• Technical & Usage Data – IP address, device/browser info, cookies, pages visited, referral URL.

• Marketing Preferences – newsletter opt-in/opt-out, wishlists, viewed products (if enabled).

2) Why and on what legal basis we process data

We process data only when there is a lawful basis (GDPR-style):

• To perform a contract – create your order, take payment, deliver goods, provide support.

• Legitimate interests – improve the website, prevent fraud/abuse, keep basic analytics.

• Consent – newsletters, non-essential cookies, WhatsApp/IM contact. You can withdraw consent at any time.

• Legal obligations – tax, accounting and consumer protection records.

3) Cookies & analytics

We use cookies to make the site work and to improve your experience.

• Essential cookies – cart, checkout, login, security; cannot be disabled.

• Preferences – language, region, saved settings.

• Statistics – anonymous analytics (e.g., page performance, traffic sources).

• Marketing – shown only with consent (remarketing, social pixels if used).

You can manage consent via the Cookie Settings link in the footer.

4) Payments, delivery and partners

To fulfil your order we share only the necessary data with trusted processors:

• Payment processors – card gateways/aggregators (we never store full card numbers).

• Carriers & postal services – to ship and track your parcel.

• Email/SMS services – to send order updates and support replies.

• Analytics/anti-fraud – to keep the store secure and improve performance.

We require all partners to protect your data and use it only for the agreed purpose.

5) International transfers

Orders may be processed and delivered across borders (e.g., warehouse in China, delivery to Russia/CIS). Where data leaves your country, we use appropriate safeguards required by applicable law.

6) Data retention

• Order and invoice data – kept for 5–7 years to meet tax/accounting rules.

• Support correspondence – usually 12–24 months.

• Marketing consent data – until you unsubscribe or withdraw consent.

• Cookies – as shown in the cookie banner (session or up to 12 months).

We keep data only as long as necessary and then delete or anonymize it.

7) Your rights

Subject to local law, you may:

• Access a copy of your data.

• Correct inaccurate data.

• Request deletion (“right to be forgotten”).

• Restrict or object to processing in certain situations.

• Withdraw consent at any time (for newsletters/cookies).

• Portability – receive data you provided in a machine-readable format.

To exercise your rights, contact support@rodnoyugol.ru
. We respond within 30 days.

8) Security

We use industry-standard safeguards (HTTPS/TLS, access controls, logging, minimum-data principle). No method is 100% secure, but we work continuously to protect your information.

9) Children’s privacy

Our store is not directed to children under 14/16 (depending on local law). We do not knowingly collect children’s data. If you believe a child has provided data, contact us to remove it.

10) Marketing communications

We send newsletters only with your consent. You can unsubscribe at any time via the email footer or by emailing support@rodnoyugol.ru.

11) Social & messengers

If you contact us via WhatsApp or social media, the message content and your profile data are processed by those platforms under their own privacy policies.

12) Changes to this Policy

We may update this Policy from time to time. The latest version will always be posted on this page with the effective date.

Contact

Rodnoy Ugol
Email: support@rodnoyugol.ru